SHIPPING POLICY

At Aubrey & Colette Austin, shipping is always free, with no minimum order required. We believe in keeping things simple, transparent, and reliable for every customer.

We deliver directly from our international warehouse to your door, which allows us to offer our collections at fair prices without compromising on quality. Most deliveries to the United States arrive within 5 to 10 working days after dispatch. You will receive a shipping confirmation email with a tracking number as soon as your order is processed.

Every order is packaged with care to help ensure your items arrive safely. If your parcel arrives damaged or the packaging is visibly torn, please contact us at support@aubreycolette-austin.com within 48 hours of delivery and include clear photos of the package and item. Please keep both the packaging and the item, as they may be required for investigation or claims.

We may ship from different fulfilment locations to improve delivery efficiency and reduce unnecessary transport. This helps us maintain fast and reliable service.

If a customer refuses delivery or does not collect their order within the specified period (usually 5 to 7 days), we cannot be held responsible for the refusal. In such cases, no refund will be issued.

Please ensure that your shipping address is correct at checkout. Aubrey & Colette Austin is not responsible for delays or losses caused by incorrect or incomplete address details.

For any questions or assistance regarding your order, please contact us at support@aubreycolette-austin.com. We aim to respond within 24 hours.